Park Road Concierge - How We Work

WHY CHOOSE PARK ROAD CONCIERGE?

For your convenience: custom care made modern.

As a Park Road Concierge client, your care is personal. That’s why you will be assigned a personal Concierge—one contact who is dedicated to your unique needs. Working together, we will create a service plan that’s tailored to your home.
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On an on-going basis, your Concierge is also your first contact for absolutely any need, and will be available 24/7 for assistance or emergency support.
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Because we value a modern approach to maintenance, and prioritize instant and transparent reporting, Park Road Concierge developed an exclusive Secure Property Portal. Our easy-to-use online dashboard will allow you to monitor your property details in one click.

OUR FOUR-STEP PROCESS

We Get to Know You and Your Home

Meet your Personal Concierge.

You will be assigned a personal Concierge & Property Manager to ensure communication is seamless. Your Concierge will be available seven days a week to respond to your needs.

One dedicated contact for every request related to your home or lifestyle

Property Manager who will work directly with service companies, tenants, and tradespeople on your behalf

Can act as the primary contact for home security systems

Step 1

Step 2

Create your home and lifestyle plan.

We will schedule an initial property visit, where your Concierge will conduct a full home audit. This includes a comprehensive questionnaire and a detailed cataloging of all appliances and fixtures.

Determine all essential and non-essential maintenance and services required, both immediately and on an on-going basis

Understand your lifestyle needs and any current stresses

Create a package tailored to your home

Gain access to our Secure Property Portal.

We operate with complete visibility. After your home and lifestyle audit, you will be provided e-access to our Secure Property Portal. Here, you will receive real-time updates, monitor maintenance schedules, review billing and tenant details, and much more—no matter where you are in the world.

Custom maintenance schedules for each appliance and fixture

Instantly review finances for your property

Never lose track of warranties, service records, or important documents

Step 3

Step 4

Rest easy knowing your home is in good hands.

Your time is precious, so let us take care of the rest! You'll receive regular updates via our Secure Property Portal, and your Concierge will be available to handle any immediate needs.

Weekly walk-throughs and on-site supervision for all service calls ensures continued security and upkeep

Monitor your property, or subscribe to weekly/monthly email updates