Our property management process is built around the special understanding that every home requires unique care. That’s why we designed customizable packages, tailored to your every specification. Each package includes the support we’ve deemed essential from our years of expertise: 24/7 accessibility, connection to preferred vendors, and transparent reporting. From there, we evaluate your needs and meet them with our above-and-beyond supplementary services.
Does your schedule prevent you from taking on the year-round maintenance your home requires—particularly in the harsh winters when you’re out of town? Our signature package, Park Road Concierge Care, will provide a foundation of support. Investment Property Care packages are ideal for ensuring the continued profitability of your investment home. Our team also manages small- and large-scale renovation projects from start to finish with our Project Management packages.
No matter the service, we have our eyes on every tiny detail—for your comfort and convenience.
Set your property up for success with regular upkeep. We’ll establish a calendar of maintenance checks to safeguard every facet of your home—snow removal, roof and gutter inspection and cleaning, HVAC system testing, outdoor amenities setup, plumbing and electrical work, interior cleaning and care, landscaping, and more. Our experience and industry-leading service network will ensure your home is in great shape, with costs managed at every turn. Our Secure Property Portal provides notification for required maintenance and tracks emergency items, so nothing is missed.
We keep the profitability and security of your home top-of-mind as we manage the relationship with your long- or short-term tenant. Our team will act as the primary contact for your home’s occupant—facilitating payment, maintaining regular connection, and responding to emergencies as they arise. We’ll be on-site for key exchange, service calls, and urgent requests. Maintaining an open line of communication with your tenant will help to ensure your home is properly attended to for the duration of the occupancy. You’ll receive detailed updates at whatever frequency is best for you.
We can schedule frequent and thorough visits to your property—and we attend to the details unique to your home. Especially concerned about an aging tree on your property? We’ll monitor and bring in an arborist if necessary. Your personal Concierge is on-site for every maintenance and vendor call to ensure repairs are handled to our exacting standards. Our proactive approach prevents small issues from having large impact on your home. For last-minute requests and unexpected emergencies, we’re accessible 24/7 and available as first contact for alarm systems.
We operate with complete visibility. Log into our easy-to-use Secure Property Portal at any time, and you will receive real-time updates, monitor maintenance schedules, review billing and tenant details, and much more—no matter where you are in the world. You can track the upkeep of every appliance and fixture, change billing and authorization details, and store warranties and service records. Sign up for additional weekly or monthly email notifications, and we’ll tailor the communication to the topic and cadence best suited to you.
We’ll act in your stead at every stage of home improvement projects, prioritizing timeline adherence and high-quality work. We’ll handle small-scale updates like A/V installation, art and fixture hanging, and special projects like marble restoration or window cleaning. We are well experienced with impactful change projects too—and ready to manage renovations or major décor updates from start to finish. As our client, you’ll enjoy access to our preferred network of premium tradespeople and designers, contacts whose work we trust. Or, allow us to act on your behalf with any vendor of your choice.
Relocation involves many moving parts. We’ll develop a thorough move plan and execute on your timeline. We handle every step of the moving process, ensuring a seamless departure from your previous residence and a stress-free resettlement. We’re in close contact with professional movers with special experience transporting high-quality furniture, antiques, and artwork. Among other things, our team of deft coordinators also handles: home inspections, cleaning, painting, packing, furniture building, security and Smart Home installation, and closet and pantry organization.
24/7 accessibility, on call for emergency support
1 house visit per week
Bill payment and management of essential home services
Coordination of appliance and fixture maintenance, with on-site support at service calls
Full home audit & access to our Secure Property Portal
Package customization always available based on your needs
24/7 accessibility, on call for emergency support
Tenant management
Management of essential home services
Coordination of appliance and fixture maintenance, with on-site support at service calls
Full home audit & access to our Secure Property Portal
24/7 accessibility, on call for emergency support
Coordination of every stage of the project
Weekly budget and progress updates
Access to our preferred network of tradespeople, or choose your own vendors
Track project progress via Secure Property Portal
Management of untenanted or occupied-by-owner property, with short-term contracts available
24/7 accessibility, always on call for emergency support
Includes 2 hours per month of Lifestyle Management services
Weekly property inspection
Bill payment and management of essential home services
Coordination of appliance and fixture maintenance, with on-site support at service calls
Monthly and annual reporting
Full home audit & access to our Secure Property Portal
24/7 accessibility, on call for emergency support
Tenant management
Move-in and move-out inspection between tenants, with full reporting
Management of essential home services
Coordination of appliance and fixture maintenance, with on-site support at service calls
Liaise with associations, management companies, and household services or trades as needed
Monthly and annual reporting
Full home audit & access to our Secure Property Portal
24/7 accessibility, on call for emergency support
Coordination of every stage of the project
Weekly budget and progress updates
Liaise with all trades on your behalf and act as the on-site contact for all service workers
Access to our preferred network of tradespeople, or choose your own vendors
Track project progress via Secure Property Portal